Q1 Once opened, how long are your products safe to use?

A: You can find this out on the product container itself, the Period After Opening (PAO) appears as a little picture of an open jar with a number displayed in the middle.

The number tells you how long an opened product can be kept (for instance, 12M indicates 12 months).

Q2 Are your products suitable for Vegans?

A: Our products are certified as Vegan-friendly, We at Cleansense do not use any animal by-products like honey, milk, gelatine, etc. 

Q3 Are the products tested on animals?

A: No, none of our products are tested on animals. We are certified 100% Cruelty-Free.

Q4 Are the products good for sensitive skin?

A: Yes, the products are suitable for all skin types. Our finest quality products are developed with balanced formulations and skin-loving liquids that suit all skin types.

Q5 Are the products Paraben-Free?

A: Yes, all the products are 100% Paraben Free as they are made with natural formulations using natural actives, exquisite natural fragrances, and 100% Paraben Free preservatives.

Q6 Are there Phthalates or Formal Dehydrates in any of your products?

A: No, there are no Phthalates or Formal Dehydrates used in any of our products.

Q7 What is the shelf life of your products?

A: Mostly it is two years from the date of manufacturing. For more details, you can refer to the back label of the products.

 

Q8 How often should sanitizer be applied?

A: For clean hands every time it is advisable to apply sanitizer as often as possible. Especially after coming in contact with objects that come from outside and before touching your face.  

Q9 Are your sanitizers effective? 

A: Cleansense sanitizers are 100% effective as they constitute 80% alcohol and are formulated according to the WHO guidelines. 

 

Placing An Order FAQs

 

Q1  How will I know that my order has been successfully placed?

A: We'll send you a confirmation email so that you’ll come to know that your order has been successfully processed.

Q2 What happens if my payment is declined?

A: If your payment is unsuccessful for any reason, you'll see a denial notification displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You'll be able to update your payment options with a different method if necessary. If the declined message continues to pop up, call our Customer Helpline team on +91 96444 77722 or email cleansense@kimirica.com

Q3 Can I cancel my order once I have received confirmation?

A: If your product hasn't been dispatched from our warehouse, then you can possibly cancel your order. Contact our Customer Helpline team on +91 96444 77722. If your goods have already been dispatched, you can refuse the delivery of the order which will then be returned to us. Once the package has reached us, we will give you a full refund excluding the original postage and packaging cost.

Q4 What If I receive an incomplete or damaged order?

A: No need to worry, if your order is damaged in transit, you can call our Customer Care Executive on +91 96444 77722 or email - cleansense@kimirica.com to inform about it. We will replace it as soon as possible.

Q5 Can I speak to your Customer Helpline?

A: Of course, we're more than happy to help. Simply call our Customer Care on +91 96444 77722 or email - cleansense@kimirica.com

Q6 Your website says that the product I want to purchase is out of stock. What do I do? How will I know when it is back in stock?

A: Thank you for your interest in our products and we apologize for this inconvenience. You can contact our customer care team to see when the product will be back in stock and they can even suggest another product in the meantime.

                                               

Online Account FAQs

 

Q1: How do I register for an online account?

A: You can register for an online account in two ways:

  1. Choose the products you wish to purchase and proceed to checkout. Fill in the 'New Customer' section and complete the checkout process. We'll send you an email to confirm your online account as well as an order confirmation.
  2. If you don't want to place an online order right this minute you can select the 'Account' link located at the top of the website and enter your registration details.

Q2: I've forgotten my username/ password. What Should I do now?

A: If you forgot your password, click on the 'Forgotten your password?' link. A new page will pop up, asking you to enter your email address. Once you've done this, click on 'Submit' and a new password will be emailed to the address that matches your account username.

Q3: Can I change my password?

A: Yes, you can change your password at any time from within 'My Profile' when you're logged into your account. Simply select 'Change my Password' and follow the steps displayed on-screen.

Q4 Do I need an account with Cleansense to place an order?

A: You do not need to create an account to shop online; rather, you can make your purchase as a guest. 

Q5 What payment methods can I use to purchase Cleansense products?

A: We accept every major Credit Card, Debit Card, Visa, Master Card, major digital wallets, and COD.

 

Delivery FAQs

 What safety measures are being taken for contamination-free deliveries?

A: We at Cleansense have ensured that our premises are always disinfected and sanitized, we have ensured 100% usage of masks and gloves to make sure every product we deliver is safe for you. We have also made contactless deliveries possible and have provided a step by step process to unpack your products. Check out the same here (insert link) 

 

Q1 How will I know my goods have been dispatched?

A: As soon as the products have been dispatched, we will send you an email and text notification confirming the details of your purchase.

Q2 How can I track my order?

A: Once your order has been shipped, we will send you an email right away. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you are a guest user, you can track through the link shared with you over email/SMS. 

Q3 What happens if my goods arrive late?

A: We at Cleansense ensure that all measures are taken for on-time delivery however due to the worldwide crisis there may be delays in deliveries, in these cases, you can track your order via the link shared or directly contact our customer executive on +91 96444 77722 or email - cleansense@kimirica.com

Q4 Can I upgrade my delivery service once the order has been dispatched?

A: Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.

Q5  What happens if my order arrives damaged?

A: To ensure the products remain undamaged during the shipping process, we package our products in bubble wrap and sturdy boxes. We at Cleansense maintain a very high level of quality control during packaging.

Q6 Do you ship your products Internationally?

A: Currently we only ship in India but we’re working on expanding internationally as quickly as we can, and we hope to get to your country in the not too distant future.

Q7  What is your Return Policy?

A: Due to the nature of our products, all sales are final. We offer a replacement on items that may have been damaged during shipping. Returns other than damage incurred during shipping cannot be accepted.

 

Company FAQs

 

Q1 Is your company ISO certified?

A: Yes, Cleansense is an ISO 9001:2008 certified organization with high-quality control standards as well as GMP & FDA compliance.

Q2 What measures do you take to ensure the quality of products?

A: We at Cleansense are fully dedicated to our customer satisfaction. Cleansense is an ISO 9001:2008 certified organization with high-quality control standards as well as GMP & FDA compliance. All the fragrances used in our products are IFRA certified.

Q3 Are your manufacturing practices sustainable?

A:  Cleansense is dedicated to making high-quality products, whilst balancing with sustainable business principles at every point of the value chain.